Help
Answers to common questions. Can't find yours? Get in touch.
Getting started
›How do I create a team?
Sign in, then choose Create Team. Pick the sport, a name and colour, and you're the team's admin. Add players from the Roster tab, or import your schedule from a calendar.
›How do players join?
Add them to the roster with their email and Clutch emails them an invite. Or share your team code (Team Settings › Team Details): they choose Join Team, enter it, and you approve the request.
›Someone's on the roster but can't see the team
They need to sign in with the same email you added them with. If they used a different one, change their email on their profile, or approve their join request and match them to their roster spot.
Schedule & RSVPs
›How do players answer for a game?
Tap In, Out or Unknown on the game. Managers can answer for anyone. The coloured stripe on each game card is your own answer.
›Can I import our schedule?
Yes: Import Schedule takes an .ics calendar link (TeamSnap, SportsEngine, Google Calendar…). Clutch keeps syncing it and tells the team when a game moves.
›Default length, place or limits for new events
Team Settings › Event Settings. New events you make by hand start with those, and you can still change them.
Spares
›How do spares work?
Spares aren't counted on the roster. Open a game's Spares, tick who to invite and send: they hear by push or email. Spares can also ask to play (the waitlist), and you accept or decline.
Lines & stats
›How are lines made?
From a game, choose Generate Lines: Clutch balances the players who are In by position and rating. Drag to adjust. Everyone sees their own spot on the game.
›Which stats are tracked?
Each season chooses its stats (Team Settings › Stats). Saves, percentages and averages are worked out for you from what you enter.
›Overtime, shootouts and penalty kicks
The box score offers them only when the season's rules allow them for that kind of game (regular season, playoffs or tournament).
Chat & bulletins
›Who can use the team chat?
Whoever the team's managers allow in Team Settings › Security & Privacy: everyone, the team (roster and staff), the staff, or only admins.
›How do I post an announcement?
Managers post bulletins from the Home tab: a short title and message, pinned on everyone's Home, with an optional notification.
›Too many notifications?
Team Settings › Notifications lets each person choose what they hear about from each team.
Privacy & your account
›Who sees my email and phone number?
The team's admins and managers, and anyone else the team's privacy settings allow. You always see your own.
›How do I verify my phone number?
Open your profile on the team and tap Verify next to your number: we text you a code.
›How do I change my email?
Account › Security. We send a confirmation link to the new address.
›How do I delete my account?
Email [CONTACT EMAIL] from the address you sign in with and ask us to delete your account. We remove your account and personal details within 30 days; stats you recorded for a team stay with the team, without your name. See the Privacy Policy.
Ad-free
›What does ad-free do?
An ad-free plan removes ads in Clutch for you and the teams you add to it. Every feature is free either way.
›I bought ad-free but still see ads
Account › Restore Purchases, signed in to the same store account you bought it with.